How does Hero Box work?

Choose the package that best suits your needs!

We provide you a team that takes care of quality and results. You only need to choose:

the package with an optimal number of queries to serve

the hours when consultants are to be available

the channels you want to support

the languages your customers speak

Decide which package best suits your needs

or modify one to get the best fit

We reply to e-mail and private messages as quickly as possible


We respond to incoming chat messages or invite customers to chat on your website


We pick up calls from your line or call back the numbers provided by customers

What do you gain from Hero Box?

Customer service when you need it – even 24/7

Guaranteed response time

Transparency in cooperation and detailed reporting

Faster entry into foreign markets – service in the languages you choose

Flexible and tailored packages – you can always change the scope of the service

Full control over your customer care costs

When choosing Hero Box you pay only for results, not for the customer service work time!Get started

Start in 4 easy steps

Implementing Hero Box is quick and effortless. See for yourself!

Hero Box

Multichannel customer service in one package. For an easy start.

Hero Box, basic version:
  • All communication channels – phone, chat and e-mail
  • The ability to work on your tools (e.g. CRM)
  • Guaranteed fast response time
  • Our team is available Monday to Friday, 8 hours a day
  • Support for you customers with: navigating your website, information about your product and services or receiving complaints
  • Control over your budget – a flat rate regardless of the communication channel you use
  • Support your customers in two of these languages: Polish, English, Spanish, Portuguese, French, Italian, Russian
  • Weekly reports and access to your contacts archive
  • No initial fees or additional costs “per hour” -- you pay only for the interactions you order

Do you need more? Check out our custom packages

Read more
Expand your service

Do you need to support your customers only in some channels (e.g. chat), expect more traffic, need different operating hours or more languages? Do you have specific customer service expectations?

Reduce costs

In our custom packages, a chat session can cost less than 1,5 EUR! Describe what you need and we’ll customize the offer the next day.

Who are we?

We support the largest and most demanding customers. Whether your business is brick and mortar or done strictly online, it doesn’t matter – we’re ready to help.

Hero Box is offered by Customer Heroes

Let’s talk!

Choose the topic you want to talk about from the dropdown list and we'll contact you

Thank you for filling out the form!

A Hero Box manager will contact you.

Customer Heroes sp. z o.o. with its registered seat in Warsaw at ul. Domaniewska 37/34, 02-672 Warszawa is the controller of your personal data. For more info click here.

Customer Heroes sp. z o.o. with its registered seat in Warsaw at ul. Domaniewska 37/34, 02-672 Warszawa, is the controller of your personal data provided through the contact form.

We process your personal data for the following purposes:
  • responding to you queries

Legal basis: legitimate interest in responding to your request

  • sending you marketing communications, tailoring offers to your needs and informing you about our business

Legal basis: legitimate interest in direct marketing of our products and services

You have the right to request access to and rectification or erasure of your data. You also have the right to restriction of processing and to object to the processing. You can also request that we transfer your personal data to a different controller (right to data portability).

You can contact us at [email protected] For more information on how we process your data, please see our Privacy and Cookie Policy.

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